Fees and Important Information

Repaying debt over a longer period may increase the total amount to be repaid. We cannot guarantee a reduction in interest or charges. Initial advice is free, but if a solution is provided fees become payable. We charge your first two monthly payments plus an ongoing monthly management fee of 17.5% subject to a minimum of £30 (for payments below £100) and £35 (for payments between £101 and £200).

Upfront fees cover the compilation of the draft programme, appointment of a dedicated personal account manager, communication with your creditors both in writing and by telephone, preparation of the financial statement, calculation and issue of the reduced repayment proposals plus ongoing office costs. Your creditors will not receive payments for up to two months from the start of your programme. Any payment we retain may place you further in arrears.

Our IVAs are handled by The Debt People and McCambridge Duffy. Fees incurred for Individual Voluntary Arrangements are variable dependent upon the monthly contribution to the arrangement and the agreement that is reached with your creditors. Fees are made up of Nominees fees relating to assistance given to prepare your proposal and Supervisor fees which relate to the ongoing monitoring of your IVA. Fees are already included as part of your monthly contribution.

The level of fees and the method of payment are both agreed by your creditors at the outset of the arrangement.If an IVA is not maintained it could lead to bankruptcy. You have a 7 day cooling off period from signing the letter of authority. If you decide to cancel, we will refund your initial payment. Upon completion of your Debt Management Plan, the last 6 months' management fees will be refunded to you.

Your ability to obtain credit will be affected in the short term and may be affected in the medium to long term. You must keep up to date with payments to your priority debts, ie; Mortgage, Rent, secured loans and utility bills. If you fall behind with your priority debts you risk losing your home.

Think carefully before securing debts on your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

Telephone calls may be recorded for training and monitoring purposes. In Debt? Dealing with your Creditors. issued by The Insolvency Service. Complaint? Please have a look at our complaints procedure. Please note that calls to our 0800 473 0636 number may be charged from mobiles and other networks.